Moment of truth : new strategies for today's customer-driven economy
Carlzon, Jan
Moment of truth : new strategies for today's customer-driven economy - New York Ballinger Pub. 1989 - 135 p
0-06-091580-3
Literature
HE 9860 .S28 C37/
Moment of truth : new strategies for today's customer-driven economy - New York Ballinger Pub. 1989 - 135 p
0-06-091580-3
Literature
HE 9860 .S28 C37/