Service operation management : improving service delivery
Johnston, Robert
Service operation management : improving service delivery - 3rd ed. - London Prentice Hall 2008 - 533 p
9781405847322
Management
HD 9980 .5 .J647/
Service operation management : improving service delivery - 3rd ed. - London Prentice Hall 2008 - 533 p
9781405847322
Management
HD 9980 .5 .J647/