Schonberger, Richard <br/><br/>
Building a chain of customers : linking business functions to create the world class company 

 - New York   Free Press  1990 
 - 349 p 
<br/><br/><label>ISBN: </label>0029279917 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness. Industrial management.
<br/><br/><label>LC Class. No.: </label>HD 58.9 .S36/