Carlzon, Jan <br/><br/>
Moment of truth : new strategies for today's customer-driven economy 

 - New York  Ballinger Pub.  1989 
 - 135 p 
<br/><br/><label>ISBN: </label>0-06-091580-3 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Literature
<br/><br/><label>LC Class. No.: </label>HE 9860 .S28 C37/