Schonberger, Richard J. <br/><br/>
Operations management : improving customer service 

 - 4th ed. 
 - Boston  Irwin  c1991 
 - 26 p 
<br/><br/><label>ISBN: </label>0256082405      |a 0256098816 (International ed.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production management.
<br/><br/><label>LC Class. No.: </label>TS 155 .S36/