T. Scott Gross <br/><br/>
Positively outrageous service: new and easy ways 

 - New York  Mastermedia limited  1991 
 - 236 p 
<br/><br/><label>ISBN: </label>0- 942361-40-7 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service
<br/><br/><label>LC Class. No.: </label>HF 5415.5 .G76/