Bordoloi, Sanjeev... [et al.] <br/><br/>
Service management : operations, strategy, information technology 

 - 9th ed. 
 - New York  McGraw Hill Education   2019 
 - 520 p 
<br/><br/><label>ISBN: </label>9781259784637 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.  
<br/><br/><label>LC Class. No.: </label>HD 9980.5 .B67/