Johnston, Robert  <br/><br/>
Service operation management : improving service delivery 

 - 3rd ed. 
 - London  Prentice Hall  2008 
 - 533 p 
<br/><br/><label>ISBN: </label>9781405847322 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>LC Class. No.: </label>HD 9980 .5 .J647/