Patricia B. Seybold <br/><br/>
The customer revolution: how to thrive when customers are in control 

 -  Crown business  2001 
 - 395 p 
<br/><br/><label>ISBN: </label>0- 609- 607720 3 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>LC Class. No.: </label>HF 5415.5 .S493/