William H. Davidow <br/><br/>
Total Customer Service 

 - New York  Harper & Row Publishers  1989 
 - 227 p 
<br/><br/><label>ISBN: </label>0-06-016180-9 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer
<br/><br/><label>LC Class. No.: </label>HF 5415.5 .D38/