Oakland. John S. <br/><br/>
Total Quality Management: with text cases 

 - 3rd ed. 
 - Oxford  Elsevier Butterworth-Heinemann  2000 
 - 483 p 
<br/><br/><label>ISBN: </label>0750657405 
<br/><br/><label>Subjects--Topical Terms: </label><br/> Total quality management. Total quality management--Case studies.
<br/><br/><label>LC Class. No.: </label>HD 62.15 .O25/