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1.
Building a chain of customers : linking business functions to create the world class company by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York ; Free Press ; 1990
Availability: Items available for loan: NILE UNIVERSITY OF NIGERIA - MAIN LIBRARY (1).

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2.
Operations management : improving customer service by
Edition: 4th ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Boston ; Irwin ; c1991
Availability: Items available for loan: NILE UNIVERSITY OF NIGERIA - MAIN LIBRARY (1).

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