000			00555nam a2200193Ia 4500
005			20250423100911.0
008			250422s9999 xx 000 0 und d
020			_a9789353160777
050			_aHD 9980.5 .Z45/
100			_aZeithaml, Valarie A... [et al.].
245		0	_aServices marketing : integrating customer focus across the firm
250			_a7th ed.
260			_aNew York
260			_bMcGraw-Hill Education
260			_c2019
300			_a582 p
650			_aService industries--Marketing. Customer services. Marketing.
942			_cBK
999			_c34687 _d34687