| 000 | 00471nam a2200193Ia 4500 | ||
|---|---|---|---|
| 005 | 20250603145716.0 | ||
| 008 | 250603s9999 xx 000 0 und d | ||
| 020 | _a9781405847322 | ||
| 050 | _aHD 9980 .5 .J647/ | ||
| 100 | _aJohnston, Robert | ||
| 245 | 0 | _aService operation management : improving service delivery | |
| 250 | _a3rd ed. | ||
| 260 | _aLondon | ||
| 260 | _bPrentice Hall | ||
| 260 | _c2008 | ||
| 300 | _a533 p | ||
| 650 | _aLondon | ||
| 942 | _cBK | ||
| 999 |
_c42625 _d42625 |
||